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General: Armenian context
Armenia is a small mountainous country in the Caucasus region. As a result of the collapse of the former Soviet Union in 1991,echmiadzin Armenia experienced (the) a deep economic crisis, overburdened by a destructive earthquake in 1988 and consequences of Nagorno-Karabakh war conflict with Azerbaijan. Trying conditions, including high unemployment rate, migration and wide poverty, multiplied Armenia's difficulties in overcoming the transition period, making it complicated and drawn out.
Micro entrepreneurship, by virtue of easier creation and small initial investments, became the only means of survival for thousands of families in the country. Keeping businesses like small-scale trade, barter, retail, sewing, shoe tailoring, backing and other small productions or services salons, mostly organized by family members or friends, increased the opportunities of income for those with limited access to jobs in the formal sector. Although micro entrepreneurship was spreading, in most areas micro entrepreneurs overwhelmingly reported that their main constraint in business was a lack of access to credit. The poor do not have proper access to commercial credit or other formal financial services. Additionally, the recent history of bank failures and currency fluctuations has made Armenians leery of doing business with a formal institution. This lack of credit and capital prevents the population from developing their businesses, increasing incomes and in that way escaping the cycle of poverty.

MDF-Kamurj history
Microenterprise Development Fund Kamurj is an Armenian non-profit organization that provides small loans in support of micro-entrepreneurship. "Kamurj" in Armenian means bridge. As the word suggests, the goal of MDF-Kamurj is to build a bridge to greater financial security for Armenian families.
MDF-Kamurj emerged by joining the efforts and resources of two microfinance programs created in 1998 by Catholic Relief Services (investment fund of 190,000 USD) and Save the Children Federation Inc/US (investment fund of 280,000 USD). These programs merged operations in September 2000 in order to create one professional local institution upon which clients can rely (in the) long-term. MDF-Kamurj was created to serve the needs of Armenian women micro-entrepreneurs for many years to come. On May 5, 2000, Save the Children US and Catholic Relief Services celebrated the official launch of "micro finance merger madness" in Armenia.
Since both SC and CRS have similar goals, target groups and implementing approach, a merger of operations was an ideal solution to both organizations' challenges.
This is a unique case of merger in the microfinance world, with the goal of creating a national, professional microfinance institution (MFI). The merger strongly promoted synergism, economies of scale, and expanding the geographic outreach that is necessary to reach financial sustainability. By joining technical and monetary resources of both organizations, consolidating overhead expenses and improving economies of scale for training and capacity development, MDF-Kamurj is constantly increasing its efficiency and scale and paving the way for long-term sustainability.
Since becoming independent in October 2000, MDF-Kamurj has passed through two significant phases of institutional development. The first, or pre-merger (Save the Children with Catholic Relief Services microfinance programs), phase encompassed agreeing on a long-term vision for governance, a new identity, staff salaries, incentives, reporting procedures and overall daily program operations. The second, or transition, phase required extensive capacity development of management and staff subsequent to the merger. This process constituted the merging of methodologies, policies and procedures of two separate programs seeking to consolidate overhead expenses and improved economies of scale.

Download
MDF-Kamurj: Short Presentation
Tying the Knot - A guide to mergers in microfinance

Mission
Provide long-term, accessible financial and non-financial services to micro and small-entepreneurs and to vulnerable families to improve their well-being.

Vision
To become Armenia's leading national microfinance institution providing sustained access to credit, savings and other financial and non-financial services to micro-entrepreneurs in under-served rural and urban markets.

Values and priorities
MDF-Kamurj adheres to the principles of excellence and professionalism in all spheres of performance. Customer satisfaction is set up as a corner stone of operating. It is MDF-Kamurj's belief that learning and continued improvement, mutual support, accountability and teamwork are the keys to success. Maintaining solid relationships and demonstrating transparency are major stems in working with clients as well as partner and donor organizations.
  • Customer satisfaction
  • Commitment to mission
  • Solid relationships
  • Quality Products
  • Learning, continued improvement
  • Excellence
  • Teamwork
  • Mutual support
  • Professionalism
  • Accountability
  • Transparency

Objectives
MDF-Kamurj's successful strategy for dealing with competition has greatly enhanced its reputation, resulting in large demand for its services. MDF-Kamurj is targeting to reach 16,600 active clients by  2009 and has the institutional capacity of utilizing additional funding to meet its long-term objectives.

The main objectives include the following:
  • Providing a wide range of microfinance services to 10,862 active clients by the end of 2007;
  • Penetrating into rural and, particularly, remote markets for providing MDF-Kamurj services;
  • Integrating marketing and TA capacity for supporting MDF-Kamurj clients, particularly in rural areas;
  • Selecting/designing an advanced MIS that covers all the main needs of MDF-Kamurj;
  • Promoting Client to Client business linkages and mentoring;
  • Establishing a service/recourse center for MDF-Kamurj clients for providing training, consultancy, TA in marketing, etc.;
  • Maintaining and increasing the levels of MDF-Kamurj's current operational and financial sustainability;
  • Actively participating in creating an enabling policy/legal environment for implementing microfinance and BDS in Armenia.

MDF-Kamurj's role
MDF-Kamurj's role in Armenia is both an economic and social intermediation; a process in which investments are made for human development and institutional capital that aims to increase the self-reliance of marginalized groups and prepare them to engage in formal financial intermediation. It is financial intermediation with a capacity-building component, aimed at the sectors of society that lack access to credit and savings facilities. Social intermediation involves the building of social capital in the form of groups that can generate an "information asset" for their members.
MDF-Kamurj considers microfinance as not just another development fad. It is about building inclusive financial systems that enable previously "excluded" poor and low-income households to be "included" in a wide web of financial services provided by semiformal and formal institutions on a permanent basis at reasonable prices. In this sense, microfinance represents not only an essential but also an irreversible process - one that obviously cannot be completed within a short time frame. Therefore, MDF-Kamurj has a long-term perspective on the industry and supports its positive developments with vision, passion, utmost commitment, and responsibility.

Governance
Members of MDF-Kamurj Board of Trusties

Susanna Khachatryan (Chair)
Svetlana Minasyan
Mikael Demirkhanyan
Harutyun Tadevosyan
Design by Aport.am 2004